» Known Problems and Down Time

Mac Users & Science Direct

Teri — Wed, 20 Aug 2008 03:45:24 +0000

We have been receiving scattered reports from Mac users who are having problems accessing Science Direct articles in Safari (and in one case, Firefox). Science Direct does not list Safari as a supported browser, but there have been no problems until now.

We’re trying to figure out what’s going on, but for now we recommend:

Clearing your browser’s cache and cookies. Sounds strange, but some users have reported back that this fixed the problem.
Switching to Firefox for the Science Direct articles.

If you still cannot get into Science Direct, please let us know.

Wiley Journals Unavailable June 28-29

Teri — Tue, 24 Jun 2008 05:28:39 +0000

This weekend, the Wiley InterScience website (including access to the Wiley encyclopedias and journals like Angewandte Chemie Intl Edition and Advanced Materials) will be unavailable, so the Blackwell journal content can be moved over to the Wiley site. As of Monday, all of our licensed Blackwell journals will be available on the Wiley InterScience platform.

UC-eLinks not working with PubMed - RESOLVED

Teri — Mon, 07 Apr 2008 22:40:04 +0000

This problem has been resolved. Please let us know if you see any problems with UC-eLinks.

—————
UC-eLinks is currently not working with PubMed. If you click the UC-eLinks button for a PubMed reference, you won’t get any information on our print or online holdings. This appears to be a problem on the PubMed end, and CDL (California Digital Library, the group that manages UC-eLinks) is working with the PubMed technical group to resolve this. We don’t know yet when this will be fixed.

One workaround for now is to open a 2nd browser window or tab and use Roger (http://roger.ucsd.edu/search~S2), which has all of our print journal holdings and links to the e-journals. You can then look at the PubMed citations in one window/tab, then search Roger for the journal title in the other.

A second option is to search Medline within the Web of Knowledge interface (http://isiknowledge.com/medline), which is like searching Web of Science. UC-eLinks here is working fine.

If you have any questions about locating a journal article, please contact us.

IEEE Downtime on Saturday

Teri — Fri, 14 Mar 2008 19:04:44 +0000

While undergoing routine maintenance, IEEE Explore will be unavailable on Saturday, March 15 from 7am (PST) to no later than 11am.

Knovel - New Interface, and problems

Teri — Mon, 03 Mar 2008 18:47:48 +0000

Last week, Knovel released a new interface (the old www.knovel.com URL now redirects to the new site, as do the links in Roger for all the Knovel titles).

The new site defaults to Basic Search, with the actual search box in the upper left. The Fielded Search is the advanced search where you can use the drop-down menus to search by keyword or property. The Browse tab will bring up the familiar list of subject areas that you can click to bring up lists of titles, as well as view new titles, titles with productivity tools, etc. User Preferences is not yet available.
The “Search Within This Title” feature has disappeared. We have already contacted Knovel about bringing it back.

There have been some performance issues with the new interface, though most of them appear to be resolved as of March 2. However, please contact support@knovel.com if you experience any problems using Knovel, such as:

The redirect to the new site takes too long.
You get error messages when you try to access tables and graphs identified in your search results.
You lose your list of relevant pages, tables and graphs while navigating through the list of titles that came up in your search, and instead get the full table of contents for those titles.

Please contact the S&E Library if you have questions about using Knovel or other science/engineering resources.

Web of Science Access Restored

Teri — Mon, 11 Feb 2008 07:09:26 +0000

The problems we had this week with inaccessible Web of Science records appears to be fixed. Please let us know if get blocked from viewing any records in WoS.

ILL/Melvyl Requests

Teri — Fri, 21 Dec 2007 22:05:43 +0000

If you request materials using Melvyl or Citation Linker over the holidays while off-campus, you may experience technical difficulties. The UCSD proxy server cannot process these requests correctly and it may not be fixed until January 2. If you’re using VPN instead of the proxy to access library resources, you should have no problems.

Alternate ways to send in your requests over the break:

Use the S&E ILL request form at http://gort.ucsd.edu/MINES/request.html
Send your request by email to scilib@ucsd.edu. Include your name, dept/major, ID barcode, and the citation for the item(s) you need.

And not matter how we get your requests, they will be processed in the order received when we reopen on Wednesday, January 2.

SciFinder / UC-eLinks Problem

Teri — Mon, 19 Nov 2007 00:15:34 +0000

Currently, UC-eLinks is not working with SciFinder Scholar. When you try to connect to the full-text article from SciFinder, you get to CAS’ ChemPort page that may provide a link to the article. If the link works and you can get to the article…great. If not, then go back to Roger and search for the journal to see if we have it online and/or in print.

The problem has been reported to CDL.

S&E ACS PCs Available (but)

Teri — Wed, 08 Aug 2007 16:50:54 +0000

…. some software (notably Matlab, SciFinder Scholar and Beilstein) have not yet been installed.

Nature Journals Downtime - 6/23

Teri — Fri, 22 Jun 2007 20:10:48 +0000

At 9:00 PM (PDT) on Saturday, June 23rd Nature Publishing Group (NPG) expects 15-30 minutes downtime on nature.com and its associated service sites–including the Nature Journals.

If you have trouble accessing the journals beyond the 30 minutes, please e-mail Teri Vogel. NPG will be upgrading key components of the nature.com infrastructure over the next few weeks, and we want to monitor their ‘anticipated’ downtime carefully.