The ACS Help Desk will be closed on Monday, September 1st in observation of Labor Day. Regular support hours will resume on Tuesday, September 2nd at 8am. If you live on campus and would like to report any network outages, please call 858-534-3227 to leave a message.
When updating AVG Anti-Virus v8.0, you may see the error “A .bin file is missing”, and the update does not install. Also, an exclamation (!) point appears on the AVG icon in the system tray.To resolve this issue:
AVG has also released an update to fix this as well, and the client software should be functioning fine if you have updated recently. However, if you still get the error, please follow the steps above to manually update your AVG client.
The ACS Help Desk will be closed on Friday, July 4th in observation of Independence Day. Regular support hours will resume on Saturday, July 5th at 3:15pm. If you live on campus and would like to report any network outages, please call 858-534-3227 and leave a message.
ACS Help Desk phone support will close at 6 PM instead of 7 PM during Finals week.
The ACS Help Desk will be closed on Monday, May 26th in observation of Memorial Day. Regular support hours will resume on Tuesday, May 27 at 8am. If you live on campus and would like to report any network outages, please call 858-534-3227 and leave a message.
We are aware of a current issue with the Tritonlink Class Scheduler tool. The Tritonlink Team is currently investigating the problem.
UPDATE: Issues that some people experienced with the Class Scheduler in Tritonlink yesterday have been resolved.
To avoid any interruption to your ResNet connection, make sure that you have re-registered since March 24th, 2008. If you recently lost your connection to the Internet, please re-register your connection by clicking “Register Connection” above. Those who have registered after March 24th, 2008 will experience no loss of connection to the Internet.
You need to register from your on-campus residence. You will need to register BOTH your wired AND wireless connections separately. The registration process will include a security scan of your computer to make sure that it is protected from the most common Internet viruses.
Network devices that we have helped you register (access points, game consoles, etc) do NOT need to be re-registered until July.
For any questions or concerns, please contact ResNet.
The ACS Help Desk is receiving reports that ahelpdesk1@gmail.com is sending spam to UCSD email addresses in an attempt to deceive account holders to supply their login credentials. As always, please do not reply to email that is not from a UCSD domain such as acs-help@ucsd.edu. We will never ask for a password in an email, and in general, you should never send sensitive information like passwords in an email. Please call or check our website for up to date information regarding email and network service.
If you have mistakenly responded to the email, please change your password immediately using the global password change tool: http://acs.ucsd.edu/account-tools/gpasswd.shtml
Attached below is an example of a fake UCSD email:
From: ADMIN HELPDESK <helpdesk@ucsd.edu>Reply-To: <ahelpdesk1@gmail.com>Date: Fri, 4 Apr 2008 04:07:01 -0700To: undisclosed-recipients <undisclosed-recipients:;>Subject: VERIFY YOUR UCSD.EDU EMAIL ACCOUNT NOW.Dear ucsd.edu Email Account Owner,This message is from ucsd.edu messaging center to all ucsd.edu email accountowners. We are currently upgrading our data base and e-mail account center.We are deleting all unused ucsd.edu email accounts to create more space fornew accounts.To prevent your account from being closed, you will have to update it belowso that we will know that it’s a present used account.CONFIRM YOUR EMAIL IDENTITY BELOWEmail Username : ………. …..EMAIL Password : …………….Date of Birth : ……………..Country or Territory : ……….Warning!!! Account owner that refuses to update his or her account withinSeven days of receiving this warning will lose his or her accountpermanently.Thank you for using ucsd.eduWarning Code:VX2G99AAJucsd.edu Teamwww.ucsd.edu
The ACS Help Desk will be closed on Sunday, March 23rd, Friday, March 28 (Ceasar Chavez Holiday) and Saturday, March 29. Our phone support will close at 4:30, Monday through Thursday during Spring Break. Regular hours will resume on Sunday, March 30.
Phone support will close at 6 PM instead of 7 PM during finals week, Monday through Friday.
