The ACS Blog

Warning: Phishing attempts for UCSD network information

hectoro — Sat, 05 Jul 2008 22:44:39 +0000

The ACS Help Desk is receiving reports that tech-support@ucsd.edu is sending spam to UCSD email addresses in an attempt to deceive account holders to supply their login credentials. As always please do not reply to email that asks for your password or other personal information. We will never ask for a password in an email, and in general, you should never send sensitive information like passwords in an email. Please call or check our website for up to date information regarding email and network service.If you have mistakenly responded to the email, please change your password immediately using the global password change tool: http://acs.ucsd.edu/account-tools/gpasswd.shtml

Attached below is an example of a fake UCSD email:

From: ADMIN HELPDESK Reply-To: Date: Fri, 4 Apr 2008 04:07:01 -0700 To: undisclosed-recipients Subject: VERIFY YOUR UCSD.EDU EMAIL ACCOUNT NOW. Dear ucsd.edu Email Account Owner,This message is from ucsd.edu messaging center to all ucsd.edu email accountowners. We are currently upgrading our data base and e-mail account center.We are deleting all unused ucsd.edu email accounts to create more space fornew accounts.To prevent your account from being closed, you will have to update it belowso that we will know that it's a present used account. CONFIRM YOUR EMAIL IDENTITY BELOW Email Username : .......... ..... EMAIL Password : ................ Date of Birth : ................. Country or Territory : .......... Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently.Thank you for using ucsd.edu Warning Code:VX2G99AAJucsd.edu Teamwww.ucsd.edu

Support on July 4th

Kanji C — Wed, 02 Jul 2008 22:04:52 +0000

The ACS Help Desk will be closed on Friday, July 4th in observation of Independence Day. Regular support hours will resume on Saturday, July 5th at 3:15pm. If you live on campus and would like to report any network outages, please call5 858-534-3227 and leave a message.

[UPDATED] AP&M Network Hardware Upgrade (6/24 6am-8am)

Kevin — Mon, 23 Jun 2008 19:11:51 +0000

[The upgrades were completed at 7am] Several ACS services may experience intermittent connectivity on June 24th between 6am and 8am due to a network hardware upgrade in AP&M.

[UPDATED] Webmail upgrade 7:30am Mon. 6/23

agt — Fri, 20 Jun 2008 18:53:27 +0000

UPDATE 2: as of 5:30pm the “enable mbstring” issue should be resolved for users who have configured Webmail to use Chinese, Japanese, or other Asian languages.

UPDATE: As of 7:35am ACS-Webmail is back online. Please report any problems to acs-help@ucsd.edu or 858-534-3227.

We will update software on ACS-Webmail this Monday morning between 7am and 7:30am. Please be sure to logout prior to 7am.

[UPDATED x2] Downtime for ieng9, iacs5, sdcc12, sdcc3 and bioinf - 6/20

Kevin — Thu, 19 Jun 2008 22:50:23 +0000

[UPDATED: POP3 outage on bioinf has been resolved]

[UPDATED: ACS is currently looking into issues with POP3 on bioinf]

There will be short periods of downtime for ieng9, iacs5, sdcc12, sdcc3 and bioinf on 6/20 between 6:30-7:30am for system updates.

Are You Graduating?

cbagwell — Fri, 06 Jun 2008 23:00:59 +0000

On June 30, 2008, if you aren’t registered for at least one Summer or Fall 2008 course your email account will be suspended. If you are graduating and already received a confirmation for an ‘ACS email account extension,’ that extension will apply.

For information on saving files and how to prepare for account closing, see Things To Do Before Your Account Closes.

Congratulations, class of ‘08!!!

Finals Week Hours

crose — Wed, 04 Jun 2008 14:47:36 +0000

ACS Help Desk phone support will close at 6 PM instead of 7 PM during Finals week.

RESOLVED: CSE Basement network problems

agt — Tue, 03 Jun 2008 21:57:29 +0000

The EBU 3B (CSE Basement) labs are back on-line and all workstatations should be functional. The Cisco switch serving those labs failed at approximately 2:10pm; the replacement hardware was brought on-line at 3:25pm.

ACS-Webmail Upgrade This Saturday AM (6/1)

cbagwell — Thu, 29 May 2008 23:22:03 +0000

This Saturday morning our team of experts will be upgrading ACS-Webmail to faster hardware. You might encounter short outages of 5-10 minutes between 7-9 AM. Just one more reason to sleep in on Saturday :)!

ACS Webmail Brief Downtime

crose — Thu, 29 May 2008 20:37:16 +0000

The ACS Webmail page went down for about 10 minutes today around 1:05 PM, but is now back up. Please accept our apologies for any inconvenience this caused.